We
can think of accountability as that quality by which a person says what
he’ll do and then do what he says [ he’ll do]. That commitment can be
to himself (e.g., I’ll get up at 5:30 am today) or to others (e.g., I’ll
see you at the ice cream parlor at 6 pm). Today it seems to be a
quality more observed in the breach than in the practice. As society’s
customs and mores become more casual, people are quick to commit and
slow to deliver (if they deliver at all).
Whether
we are considering accountability to self or to others (as in the case
of participation on a work project or on a sports team) it is important
to remember that the best kind of accountability comes without negative
judgment. One might ask, “How can we then be accountable without
judgment?” The two are so often intertwined. The answer is very simple
--- leave the negative judgment out of the equation. A few
illustrations here might be in order.
Suppose
that you make a commitment to yourself to lose 20 pounds by a certain
date. You notice that as the date approaches you’ve lost 10 out of the
20 pounds. Which is the better reaction?
1) I’ve only lost 10 pounds. I’m a failure.
or
2)
OK, I lost 10 out of 20 pounds. Not a bad start, but not what I
committed to. I'll redouble my efforts and give myself another month to
achieve my goal.
Let’s
say your son plays shortstop for his high school baseball team. The
opposing pitcher throws a big, fat, not-so-fastball right over the
middle. The batter at the plate hits a hard grounder right towards your
son. Easy play! Except he took his eye off the ball (after all, your
son is in high school; its springtime and his girlfriend is sitting in
the stands behind the dugout wearing a lovely new sundress). Man on
first. After the game, his father talks with his son. Which is the
better conversation?
1) How could you possibly have missed that one? You cost the team the game.
or
2)
Son, I know your girlfriend is in the stands. Keep your head in the
game. Your team is counting on you and needs your total concentration
when you are out on the field.
One
final hypothetical is from the workplace. Let’s say you’re part of a
team that makes high performance computer systems. The Christmas
holiday is approaching and the team has promised delivery of a system
to a customer prior to Christmas. John is in charge of Manufacturing.
Manufacturing misses the deadline. The customer is understandably upset
and threatens to cancel the order. A team meeting ensues. Which is
the better response?
1) John, why were you not on top of the situation? This failure to meet our deadline is costing us our bonus.
or
2)
Hey, John, Manufacturing promised a pre-Christmas delivery. What
happened? Is there any way we can make this up to the customer?
From
these examples, we can see that we can hold ourselves and others
accountable without reverting to negative judgment. This does not
mean we let ourselves or others slide. It does mean that by taking
negative judgment out of the equation, we increase the likelihood of
accountability.